Index
General Return/Refund Information
Custom & Special Orders
Cancelled Orders
Items Damaged during Shipping
General Return/Refund Information
If you would like to make a return you must call us for a Return Authorization. We do not pay for or refund shipping charges for items that are returned. We recommend that you insure your package, so if any damages occur, you can submit a claim to your carrier. Items returned to us that are damaged in transit will not be refunded. If we receive an item without a Return Authorization, a refund will not be issued.
Items must be returned within 15 days from the date of your receipt of merchandise to qualify for a refund. Items must be in their original condition and packaging. If the item arrives per our instructions and is approved for return, we will issue a refund to the original credit card for the original amount paid, minus shipping and handling charges. Food items are not returnable
After 7 days from the date of your receipt of merchandise all sales are final. Items returned after 15 days from the date of your receipt of merchandise will not be accepted.
Your refund will be processed within 7-10 business days upon receipt of the returned item. If you ordered by credit card, we will credit your account and it should appear on the following month’s credit card statement, depending upon the issuing bank and/or billing cycle.
We do not issue refunds for Customized sample deposits. All Custom or Special Orders can not be cancelled, returned, or refunded after payment for any reason. A Custom or Special Order is defined as ‘any of our items that is changed or altered in any way to meet the customers demand’.
Any credit charge that is disputed and Arizona Gifts is not found at fault, a 5% fee will be charged to the customer to cover merchant service chargeback fees.
Custom & Special Orders
Customized samples require a non-refundable deposit of $100.00. Your deposit will then be applied to your final order.
Custom and Special orders require a 50% deposit before an order can be processed.
Custom or Special Orders may not be cancelled, returned, or refunded after payment for any reason. A Custom or Special Order is defined as "any item that is changed or altered in any way to meet the customers demand".
Cancelled Orders
An order cannot be cancelled after it has been shipped. For orders that have not been shipped, you must call us within 12 hours after placing the order at 800-424-0870 or 602-441-5611, Monday - Friday, 9:00 am – 5:00 pm, Mountain Standard Time. Orders cancelled by email or voice mail message will not be accepted and will be processed as normal.
Items Damaged during Shipping
If your items have been damaged during shipping, you must contact us within 7 days so that we may contact the carrier.
Arizona Gifts, LLC. is bound by and will abide by the damage policy of the carrier used. Typically, you must retain all packing materials for inspection (i.e. inner and outer boxes), as well as packing materials and the damaged merchandise.
Any verified damaged items will be replaced. We do not issue refunds for damaged items.